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Hospitality Management and Organisational Behaviour (PDF eBook) 5th New edition


Hospitality Management and Organisational Behaviour (PDF eBook) 5th New edition

eBook by Dossor, Penny/Mullins, Laurie J.

Hospitality Management and Organisational Behaviour (PDF eBook)

£37.99

ISBN:
9780273758419
Publication Date:
20 Mar 2013
Edition:
5th New edition
Publisher:
Pearson
Pages:
512 pages
Format:
eBook
For delivery:
Download available
Hospitality Management and Organisational Behaviour (PDF eBook)

Description

Hospitality Management and Organisational Behaviour is an essential text for all hospitality management students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Written by two experts in the Hospitality field, Laurie Mullins and Penny Dossor, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit TheeBooks products do not have an expiry date. You will continue to access yourdigitalebookproducts whilst you have yourBookshelf installed.

Contents

Chapter 1 - Nature and scope of the hospitality industry Chapter 2 - Understanding the nature of the workforce Chapter 3 - Diversity management Chapter 4 - Organisational goals and structure Chapter 5 - Defining management Chapter 6 - Nature of leadership Chapter 7 - Workforce motivation and involvement Chapter 8 - Managing through groups and teams Chapter 9 - Managing challenging situations Chapter 10 - Managing the changing environment

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