Engaging with the acclaimed American sociologist Eliot Freidson's argument about professionalism's 'third logic' (a viable alternative to bureaucracy and consumerism), Dutch, British, French and German contributors to this volume bring together three political and academic debates rarely tackled jointly: professionalism, change, and policy, in the context of the increasing marketization and bureaucratization of healthcare and welfare. As attempts to cope with Europe's increasingly ageing and multicultural societies are being implemented, this first title in a uniquely positioned series provides an exhaustive analysis of the road travelled so far.
Table of Contents - 6 1. Policy, People, and the New Professional: An Introduction - 8 PART I POLICY - 18 2. The Rise of Contractualisation in Public Services - 20 3. Evidence-Based Policy: From Answer to Question - 35 4. Societal Neurosis in Health Care - 49 5. When Ideologies Bounce Back: The Problematic Translation of Post-Multicultural Ideologies and Policies into Professional Practices - 65 PART II PEOPLE - 80 6. Safe Neighbourhoods - 82 7. When Diversity Matters - 98 8. From Residents to Neighbours: The Making of Active Citizens in Antwerp, Belgium - 110 9. Authority, Trust, Knowledge and the Public Good in Disarray - 123 PART III PROFESSIONALS - 136 10. Heroes of Health Care?: Replacing the Medical Profession in the Policy Process in the UK - 138 11. Tensions in Medical Work between Patients' Interests and Administrative and Organisational Constraints - 153 12. Empowerment of Social Services Professionals: Strategies for Professionalisation and Knowledge Development - 165 13. Professional Management of Professional: Hybrid Organisations and Professional Management in Care and Welfare - 182 About the contributors - 195 References - 198 Index - 218
